Refund Policy
Refund Policy
Silquick is a software platform. This policy outlines how we handle subscription billing, cancellations, and refund requests.
1. Subscription Fees
Silquick operates on a subscription or usage-fee basis for access to its software tools. Because we provide immediate access to our digital platform and features upon payment, subscription fees are generally non-refundable.
You may cancel your subscription at any time to prevent future billing. Your access will continue until the end of your current billing cycle.
Please note: Silquick fees are for the use of the software. Payments made between Clients and Freelancers for project work are governed entirely by the agreement between those two parties. Silquick is not responsible for refunding payments related to freelance services.
2. Eligibility for Refunds
While general fees are non-refundable, we may consider refund requests in specific technical circumstances:
- Duplicate Charges: If you were accidentally billed twice for the same billing period due to a technical error.
- Billing Errors: If a technical glitch caused an incorrect amount to be charged.
Refund requests for these specific reasons must be submitted within 7 days of the transaction date.
3. How to Request a Refund
To submit a request, please contact our support team with your transaction details and a description of the issue. We will review the request and notify you of the outcome.
If approved, refunds are processed to the original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank.